Returns & refunds

Returns

You may request a return within 14 days of delivery.

Items must be unworn, unwashed, and in their original condition, with any original tags attached. Trying your jeans on to check the fit is fine; items showing wear, damage, alterations, or washing are not eligible for a change-of-mind return.

Starting a return

Email kova.wrld.denim@gmail.com with your order number and the item you’d like to return. Once approved, we’ll provide the return address and instructions.

Please contact us before sending anything back, and ship approved returns within 14 days of receiving return instructions.

Customers are responsible for return shipping unless the item is defective, damaged on arrival, or incorrect. We recommend using a tracked shipping service.

Refunds

We’ll inspect your return and let you know whether your refund is approved within 7 business days of receiving it.

Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

For change-of-mind or fit-related returns, original shipping charges are nonrefundable.

Size exchanges

Exchanges depend on available inventory and are not guaranteed. If your preferred size is unavailable, you may return an eligible item for a refund.

Please review the size guide before ordering, and contact us if you need help choosing a size.

Preorders & cancellations

Preorder items follow the same return eligibility rules once delivered.

You may request a cancellation for a full refund before your order ships. Contact kova.wrld.denim@gmail.com with your order number as soon as possible. Once your order has shipped, our standard return process applies.

If production or shipping is delayed beyond the promised shipping window, we’ll contact you with a revised estimate and the option to agree to the delay or cancel for a full refund.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If something is damaged, defective, or incorrect, email kova.wrld.denim@gmail.com with your order number, a description of the issue, and photos if possible.

We’ll work with you to arrange an appropriate replacement or refund and cover any necessary return shipping for a confirmed issue. These cases are handled separately from change-of-mind returns.

Your rights

This policy does not limit any rights you may have under applicable consumer protection laws.